So, lately we’ve brought to light the self entitled shit bag. One of the Round Table Guys had a moment of greatness breaking down the different variations of said SES’s. This article I dedicate to you out there in the food and beverage biz!
Aunt Bea is a Bitch!! Don't give her anything.
The too old and not dead yet self entitled shit bag likes to chime in on voice-mail surveys. I can see it now. Myrtle gets to restaurant. She gathers intel to report to the red hat chics so they can swarm later. She gets up from the table, passes a DRM and the lady who waited on her and gets to the push button door opener…
Myrtle jumps in her Plymouth (by jumps I mean hurries to the bat mobile parked in the blue space by the front door). She can’t wait to get home to use her new non-rotary phone.
Now, instead of telling the waitress, manager, dishwasher or even the table next to the other cocoon people she opts to call the survey at the bottom of the receipt. You know the one! Tell us how you feel and you will win $2000. Myrtle and the rest of the almost dead folk are confident that if they complain daily they could win that coveted prize.
The sad thing is…some know it all HR/Complaint Department goon relies on this crazy old lady for job security. I always say believe half of what you see and nothing that you hear. So, lucky us (managers and career f&b types) we get to hear the complaint as it is now part of our 3rd party guest survey deal. By the way, they are not guest!!!! Guest will tell you to your face if something is wrong. These “customers” are the self entitled nightmares we speak of…
So the day begins…
Managers and owners and corporate goons log on every day first thing. “Oh, boy! Can’t wait to hear what these self entitled shit bags said about me today!!” Luckily for me I mostly get compliments. But hey you all can’t be me.
I love the comments…
“The girl didn’t give me my free dessert and it was my birthday…That’s why I’m upset!!!”, the lady explains very curtly.
“I saw a cook not wash his hands after coming in from his cigarette break…That’s what I’m upset about”, Myrtle says.
“The cashier did not explain to me in great detail what all the signs were about with the “add on” special. It was noon and the manager wouldn’t give me the special even though I passed 8 signs and was offered by that person working the register and I didn’t buy the beverage necessary but my doctor told me to drink water only and …is this thing still on…Henry, I think the computer hung up on me…I told you these cell phones were the devil…Henry, Henry, Henry!!! Jesus H Christ wake up!!!” (real call)
...That is What I'm upset about!!!!!
I could go on and on. Managers and FOH people touch your tables please. Ask the questions and get the fuck up out of there so people can get to their phone so we can see how to improve our customer’s experience.
Customers, if a manager asks you how everything is…would you please be so kind as to TELL THE MANAGER RIGHT THEN? Your dumb phone call is going right back to the manager any way!! The manager will probably comp something and that is what it’s normally about isn’t it?
Enough on this version of the self entitled shitbag. Jeff is going to be coming up next with his least favorite SES. Stay tuned!!!
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Make good choices!!
SikWorld
{ 2 comments… read them below or add one }
Love it! I used to work in the food industry for around 9 years. After that I worked for a travel company and the customer survey is what drove management decisions. Your illustrations (Aunt Bea) and quotes made me feel like I was the manager handling these, and dear sir… you handle them well. I would look to Melba to hunt them down for me- she was better at that- now I can have you kill them with a free apple. :p
Aunt Bea is pure evil in the restaurant industry. By the way RTG’s Lea Ann is co founder of the League…check it out.
I will gladly start chucking apples if they’d complain in person!!! That’s what kills us.