staffing

Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If  you haven’t?….WELCOME to [...]

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No No NO!!!!

It is a crazy crazy industry that we work in.  The customers are “entitled” and lately I’ve noticed the same trend in the staff. “You want me to clean what?”  “Look, buddy!  I will not do that for what you pay me.” You know where I will go with this…Coach Carter style in a hurry.  [...]

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Pigeon Style Managers

Fly in…crap all over you & your operation…and fly off!

Thanks boss! That’s great…perfect learning experience today… stay the hell away from you!

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Who The Hell Cares Anyway?

Three people don’t show up for work. The associates who do show up are working twice as hard to pull up the slack. The rookie manager is instantly in psycho mode. Who the hell cares? I do. Well, I do now anyway. This is rookie manager’s time to shine! The typical situation is that when [...]

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Be Selective That is Your Job Coach!

How many times have we walked into a restaurant to be greeted indifferently?
guest service. It is the most significant determination in one’s willingness to frequent any establishment

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Creating Restaurant Loyalty

WOW!!!! This place is INCREDIBLE!!! In today’s tough operating environment, this must be the response of your customer to excel!

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Great Customer Service! That’s The Key To Your Top Line

Learning tools? I’m looking!

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