restaurant manager duties

Hey, You! Hourly Employee…

There is good news for customers and hourly employees alike. In the past two years Corporate America is looking at the sports industry as a business model. In the eighties and and nineties food and beverage industry went the route of the New York Yankees. The big guys turned to free agency to build management [...]

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Happy 4th of July.

Really it’s not even July yet. But hell! It could be by the time you read this. I hope this video will help you realize one of the true restaurant manager secrets. REFREAKINGLAX once in a while. Kick back and watch something brainless. Eat some hot dogs. Get laid. Turn off your cell phone and [...]

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It’s Not For Every One!!!

The customer service industry is a unique place to choose as a career path. Some people are really great at it. Some people spend their whole time trying to get out of it. This video will not shock any “real” operators! Managers and operators: How far off is this guy? Oh, by the way…new email [...]

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Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If you haven’t?….WELCOME to [...]

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A Miracle I Tell You!

Lately, we’ve been on the IVR-OSAT rant. It is frustrating as operators not to be able to solve an issue when it happens!!! True we should see it. But if you are dealing with vendors, phone calls, inventories, schedules, interviews, hands on cooking, training, landscaping, window cleaning, district managers, unruly regulars, truly awesome regulars, power [...]

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No No NO!!!!

It is a crazy crazy industry that we work in. The customers are “entitled” and lately I’ve noticed the same trend in the staff. “You want me to clean what?” “Look, buddy! I will not do that for what you pay me.” You know where I will go with this…Coach Carter style in a hurry. [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one! The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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Consultant Chaffing

Yes, we said it! Read that article title again! Consultants REALLY aggravate the hell out of us! The fundamental issue with consultants in the restaurant industry is they are failed operators! Don’t believe it? Check the number of “jobs & years of experience” your consultant you pay thousands has? You may find out the harsh, truthful reality; the [...]

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Pigeon Style Managers

Fly in…crap all over you & your operation…and fly off!

Thanks boss! That’s great…perfect learning experience today… stay the hell away from you!

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Who The Hell Cares Anyway?

Three people don’t show up for work. The associates who do show up are working twice as hard to pull up the slack. The rookie manager is instantly in psycho mode. Who the hell cares? I do. Well, I do now anyway. This is rookie manager’s time to shine! The typical situation is that when [...]

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