restaurant manager coaching

Customer Service…Yes CUSTOMER!!

In today’s economy one can’t be too careful in whom they hire as ambassadors for their company. One of the main functions of operators in our biz is the hiring process. What are things to look for??? Reliable transportation Decent job history A GREAT interview Appearance Is this person your next business partner? The last [...]

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That Is What I’m Upset About

So, lately we’ve brought to light the self entitled shit bag. One of the Round Table Guys had a moment of greatness breaking down the different variations of said SES’s. This article I dedicate to you out there in the food and beverage biz! The too old and not dead yet self entitled shit bag [...]

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Hey, You! Hourly Employee…

There is good news for customers and hourly employees alike. In the past two years Corporate America is looking at the sports industry as a business model. In the eighties and and nineties food and beverage industry went the route of the New York Yankees. The big guys turned to free agency to build management [...]

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This just in.

I was out pa-rousing blogs (this is a daily ritual). I came across this one. I tweeted back and forth with the author and told her I am going to post a link. Here it is LINK . The story is a good server point of view one. So, after you comment there. Please send [...]

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PLEASE HELP!!!

Today’s discussion will be quite entertaining for real operators, not so much for some customers…. First & foremost, please understand that RTG LOVE 99.5% of our customers. You have enabled us to provide for a very nice lifestyle for our families & for this we say…. THANK YOU!!! Now for the self entitled shitbag .5% [...]

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Happy 4th of July.

Really it’s not even July yet. But hell! It could be by the time you read this. I hope this video will help you realize one of the true restaurant manager secrets. REFREAKINGLAX once in a while. Kick back and watch something brainless. Eat some hot dogs. Get laid. Turn off your cell phone and [...]

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It’s Not For Every One!!!

The customer service industry is a unique place to choose as a career path. Some people are really great at it. Some people spend their whole time trying to get out of it. This video will not shock any “real” operators! Managers and operators: How far off is this guy? Oh, by the way…new email [...]

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Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If you haven’t?….WELCOME to [...]

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A Miracle I Tell You!

Lately, we’ve been on the IVR-OSAT rant. It is frustrating as operators not to be able to solve an issue when it happens!!! True we should see it. But if you are dealing with vendors, phone calls, inventories, schedules, interviews, hands on cooking, training, landscaping, window cleaning, district managers, unruly regulars, truly awesome regulars, power [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one! The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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