restaurant manager coach

Customer Service…Yes CUSTOMER!!

In today’s economy one can’t be too careful in whom they hire as ambassadors for their company. One of the main functions of operators in our biz is the hiring process. What are things to look for??? Reliable transportation Decent job history A GREAT interview Appearance Is this person your next business partner? The last [...]

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That Is What I’m Upset About

So, lately we’ve brought to light the self entitled shit bag. One of the Round Table Guys had a moment of greatness breaking down the different variations of said SES’s. This article I dedicate to you out there in the food and beverage biz! The too old and not dead yet self entitled shit bag [...]

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This just in.

I was out pa-rousing blogs (this is a daily ritual). I came across this one. I tweeted back and forth with the author and told her I am going to post a link. Here it is LINK . The story is a good server point of view one. So, after you comment there. Please send [...]

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PLEASE HELP!!!

Today’s discussion will be quite entertaining for real operators, not so much for some customers…. First & foremost, please understand that RTG LOVE 99.5% of our customers. You have enabled us to provide for a very nice lifestyle for our families & for this we say…. THANK YOU!!! Now for the self entitled shitbag .5% [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one! The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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Detail Walks…I Would Rather Be Shot!

Good times is what RTG loves to talk about, here we go…. Supervisor: Get your clipboard! Operator: Yes sir (thinking…I sure wish he would find something to do) Supervisor: Let’s take a walk around your restaurant…. Operator: Yes sir (I wonder if I can fit his ass in that dumpster?) Supervisor: Look @ your vents [...]

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Lee Lynns In Ellicott City Maryland

Ok, so I know I need a foursquare account to be down these days. Look truth be told I still read Theonion.com every day. I’m just your normal, cynical, crazy Round Table Guy. But there’s something different happening. This Round Table Guy is on Vacation and also marketing his E-book. While the other Round Table [...]

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What Have You Done Lately?

Funny thing, tenure. To us it seems that the longer someone works in a business they conjure up a crazy sense of entitlement. Why is that? Let’s take Maurice for example. He has been with the company for 7 years. He’s still an assistant to his 3rd GM. Sarah comes in hitting the ground running [...]

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Consultant Chaffing

Yes, we said it! Read that article title again! Consultants REALLY aggravate the hell out of us! The fundamental issue with consultants in the restaurant industry is they are failed operators! Don’t believe it? Check the number of “jobs & years of experience” your consultant you pay thousands has? You may find out the harsh, truthful reality; the [...]

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