manager

Corporate Governance Lunacy

After many years of contemplation & mental anguish, the categories have developed themselves….

With your COMPLETE lack of ability to succeed in the field, CONGRATS Mr/Ms Trainer! You too have displayed a brilliant ability to ABSOLUTELY NOT train people

You, Mr/Ms HR rep…you may be my favorite of all!

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Be Selective That is Your Job Coach!

How many times have we walked into a restaurant to be greeted indifferently?
guest service. It is the most significant determination in one’s willingness to frequent any establishment

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The Right Person for the Wrong Job!

I’m glad I didn’t lose her to my own dumb assumptions

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Success Thru Details

Separation amongst the “good” operators & the “great” operators is a fine line of details.

The elite are focused upon details & consistently deliver a great experience to each guest.

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Creating Restaurant Loyalty

WOW!!!! This place is INCREDIBLE!!! In today’s tough operating environment, this must be the response of your customer to excel!

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Great Customer Service! That’s The Key To Your Top Line

Learning tools? I’m looking!

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