manager tips

It’s Not For Every One!!!

The customer service industry is a unique place to choose as a career path. Some people are really great at it. Some people spend their whole time trying to get out of it. This video will not shock any “real” operators! Managers and operators: How far off is this guy? Oh, by the way…new email [...]

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Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If you haven’t?….WELCOME to [...]

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A Miracle I Tell You!

Lately, we’ve been on the IVR-OSAT rant. It is frustrating as operators not to be able to solve an issue when it happens!!! True we should see it. But if you are dealing with vendors, phone calls, inventories, schedules, interviews, hands on cooking, training, landscaping, window cleaning, district managers, unruly regulars, truly awesome regulars, power [...]

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No No NO!!!!

It is a crazy crazy industry that we work in. The customers are “entitled” and lately I’ve noticed the same trend in the staff. “You want me to clean what?” “Look, buddy! I will not do that for what you pay me.” You know where I will go with this…Coach Carter style in a hurry. [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one! The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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Detail Walks…I Would Rather Be Shot!

Good times is what RTG loves to talk about, here we go…. Supervisor: Get your clipboard! Operator: Yes sir (thinking…I sure wish he would find something to do) Supervisor: Let’s take a walk around your restaurant…. Operator: Yes sir (I wonder if I can fit his ass in that dumpster?) Supervisor: Look @ your vents [...]

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Smoker Black Out In Baltimore

So I continue the adventure through the great mid east. Today’s meal was the Deli located on the first floor in Baltimore’s Tremonts hotel. This was located at 222 St. Paul Place. Now again I’m not talking about food. I’m talking about systems. Today’s system is the smoker’s black out. This is a common problem [...]

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Consultant Chaffing

Yes, we said it! Read that article title again! Consultants REALLY aggravate the hell out of us! The fundamental issue with consultants in the restaurant industry is they are failed operators! Don’t believe it? Check the number of “jobs & years of experience” your consultant you pay thousands has? You may find out the harsh, truthful reality; the [...]

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Pigeon Style Managers

Fly in…crap all over you & your operation…and fly off!

Thanks boss! That’s great…perfect learning experience today… stay the hell away from you!

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Expect What You Inspect

It is a very funny thing to walk into a restaurant and notice what no one else working there notices. This is a tunnel vision syndrome that plagues the management community everywhere. The manager in charge claims to have an immaculate back of the house. The workers often know differently! Upon closer inspection you [...]

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