hospitality customer service training

Hey, You! Hourly Employee…

There is good news for customers and hourly employees alike.  In the past two years Corporate America is looking at the sports industry as a business model. In the eighties and and nineties food and beverage industry went the route of the New York Yankees.  The big guys turned to free agency to build management [...]

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Detail Walks…I Would Rather Be Shot!

Good times is what RTG loves to talk about, here we go…. Supervisor: Get your clipboard! Operator:  Yes sir (thinking…I sure wish he would find something to do) Supervisor: Let’s take a walk around your restaurant…. Operator: Yes sir (I wonder if I can fit his ass in that dumpster?) Supervisor:  Look @ your vents [...]

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Expect What You Inspect

  It is a very funny thing to walk into a restaurant and notice what no one else working there notices. This is a tunnel vision syndrome that plagues the management community everywhere. The manager in charge claims to have an immaculate back of the house. The workers often know differently! Upon closer inspection you [...]

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The Right Person for the Wrong Job!

I’m glad I didn’t lose her to my own dumb assumptions

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Standards Are Simple

“Good” guys run BAD restaurants. This reality is exhibited throughout the industry.

Humans, despite the immediate response of “not me”, are innately inclined to battle authority & discipline.

As a successful operator, you simply will not be liked by everyone on staff. Easy on people – tough on the standards, is crucial for understanding this aspect of the unique restaurant industry.

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Entitlement to Tip or Not to Tip

It’s your business…know your business!
Opportunity exhist as soon as a negative comment commences!
Let’s keep our customers out of harms way.

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Customer Loyalty! What Do Your Servers Know?

They are our embassadors to our brand
This is a time to be observant and objective
I walk into the restaurant and greet my customers
Richard Soparito

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Creating Restaurant Loyalty

WOW!!!! This place is INCREDIBLE!!! In today’s tough operating environment, this must be the response of your customer to excel!

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Great Customer Service! That’s The Key To Your Top Line

Learning tools? I’m looking!

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