Customer Service

The Customer (Perception) Is Always Right

I did some traveling. As you are aware, I like to talk about the operations of all the places I visit. Today we discuss customer perception. I was part of a party of 21 in an old time diner/grill in down town Minneapolis. They did not accept reservations but luckily we were accommodated with one [...]

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Detail Walks…I Would Rather Be Shot!

Good times is what RTG loves to talk about, here we go…. Supervisor: Get your clipboard! Operator: Yes sir (thinking…I sure wish he would find something to do) Supervisor: Let’s take a walk around your restaurant…. Operator: Yes sir (I wonder if I can fit his ass in that dumpster?) Supervisor: Look @ your vents [...]

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Late Night Felt Like Main Meal Period

Strolling through the inner harbor in Baltimore last night my date and I (yes I have one from time to time) found ourselves hungry. Too much Irish beer? Perhaps. However, it’s 11 pm and most of the places have closed kitchens. We stopped by a place called Dick’s. We were greeted by a young lady. [...]

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Lee Lynns In Ellicott City Maryland

Ok, so I know I need a foursquare account to be down these days. Look truth be told I still read Theonion.com every day. I’m just your normal, cynical, crazy Round Table Guy. But there’s something different happening. This Round Table Guy is on Vacation and also marketing his E-book. While the other Round Table [...]

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Who The Hell Cares Anyway?

Three people don’t show up for work. The associates who do show up are working twice as hard to pull up the slack. The rookie manager is instantly in psycho mode. Who the hell cares? I do. Well, I do now anyway. This is rookie manager’s time to shine! The typical situation is that when [...]

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Expect What You Inspect

It is a very funny thing to walk into a restaurant and notice what no one else working there notices. This is a tunnel vision syndrome that plagues the management community everywhere. The manager in charge claims to have an immaculate back of the house. The workers often know differently! Upon closer inspection you [...]

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Corporate Governance Lunacy

After many years of contemplation & mental anguish, the categories have developed themselves….

With your COMPLETE lack of ability to succeed in the field, CONGRATS Mr/Ms Trainer! You too have displayed a brilliant ability to ABSOLUTELY NOT train people

You, Mr/Ms HR rep…you may be my favorite of all!

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Be Selective That is Your Job Coach!

How many times have we walked into a restaurant to be greeted indifferently?
guest service. It is the most significant determination in one’s willingness to frequent any establishment

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The Bill

A wee bit of doom and gloom This week we want to hit a little on a retention tool. That tool is benefits. If you would be interested being on a live call with a real agent who deals in restaurant cafeteria plans please stay tuned and by all means leave a comment. Thanks.

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