Customer Service

Customer Service…Yes CUSTOMER!!

In today’s economy one can’t be too careful in whom they hire as ambassadors for their company. One of the main functions of operators in our biz is the hiring process. What are things to look for??? Reliable transportation Decent job history A GREAT interview Appearance Is this person your next business partner? The last [...]

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Hey, You! Hourly Employee…

There is good news for customers and hourly employees alike. In the past two years Corporate America is looking at the sports industry as a business model. In the eighties and and nineties food and beverage industry went the route of the New York Yankees. The big guys turned to free agency to build management [...]

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This just in.

I was out pa-rousing blogs (this is a daily ritual). I came across this one. I tweeted back and forth with the author and told her I am going to post a link. Here it is LINK . The story is a good server point of view one. So, after you comment there. Please send [...]

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PLEASE HELP!!!

Today’s discussion will be quite entertaining for real operators, not so much for some customers…. First & foremost, please understand that RTG LOVE 99.5% of our customers. You have enabled us to provide for a very nice lifestyle for our families & for this we say…. THANK YOU!!! Now for the self entitled shitbag .5% [...]

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What Is The 30 Second Rule

I am an expert on many things. I am an idiot on twice as many. One thing I know for certain is that people as a rule don’t have time to engage in chit chat. My business partner was quoted the other day by saying a smile is today’s handshake. I believe for once I [...]

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Being a Hooter’s Girl is Stressful!!

I am in complete shock on how stressful a Hooter’s girl is!!! From waxing to singing birthday songs these girls have it rough!!! Go tip your Hooter’s girl!! How many Round Table Guy’s work or have worked at Hooter’s? Remember “Guy” is not gender specific as it pertains to our members.

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It’s Not For Every One!!!

The customer service industry is a unique place to choose as a career path. Some people are really great at it. Some people spend their whole time trying to get out of it. This video will not shock any “real” operators! Managers and operators: How far off is this guy? Oh, by the way…new email [...]

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Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If you haven’t?….WELCOME to [...]

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A Miracle I Tell You!

Lately, we’ve been on the IVR-OSAT rant. It is frustrating as operators not to be able to solve an issue when it happens!!! True we should see it. But if you are dealing with vendors, phone calls, inventories, schedules, interviews, hands on cooking, training, landscaping, window cleaning, district managers, unruly regulars, truly awesome regulars, power [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one! The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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