Customer Service…Yes CUSTOMER!!

In today’s economy one can’t be too careful in whom they hire as ambassadors for their company.

One of the main functions of operators in our biz is the hiring process.  What are things to look for???

• Reliable transportation

• Decent job history

• A GREAT interview

• Appearance

• Is this person your next business partner?

The last one is my favorite quote from my once mentor and now fellow RTG.  Is this person your next business partner?  If you don’t think like this you are pissing away tons of training money.  Let’s break it down shall we…

Reliable transportation: A bike is suitable.  Lexus?  Why the hell would he be working for you.  Gung ho manager pay attention…We are typically not everyone’s first career choice.  In the interview find out if Johnny has a way to work.  It’s important.

DECENT Job History: If you are going to be job number 7 in the last two years then you are a stepping stone for job number 8.  One of my favorite quotes from an old DM. ” Jim, you are not the cure to this person’s stability issue.”

“Coach, his interview was great…I think he’ll love it here”

“Jim, where is David?”, inquires my sarcastic, all knowing, fat headed, dick snot coach.

“Yeah, coach…he no called no showed on his 3rd day.”

Remember if he quit them with out notice you are next.

Great interview: If you are having to force the conversation then this lady may not be your next hostess.  Is that ok?  But she may make an excellent dish washer.  Hire the right people for the right job.

Great Appearance: When a candidate shows up for an interview shirt with a NimRod t-shirt and a scruffy face you may not want to hire her.  Seriously, if they can’t find one decent outfit to wear to the interview- fuck em.  They don’t care enough about this job in the first place.

I have actually excused myself from an interview and told the Nimrod t-shirt bearded lady that I will never pursue her for employment.  Be offended guys!!!  Or don’t be shocked when they show up in front of your customers looking like they are searching for a sharpie and a piece of card board!!

Is this person your next business partner?  1 out 45 times he or she might be if you are lucky!

This is how you begin with customer service.  Surround yourself with better then everyone elses people.

Here is a video on customer perception seen through the eyes of one of our favorite you-tubers Ms. Karen Alloy!!!  Enjoy and go buy our BOOK…NOW! Please and thank you!