Restaurant Roundtable Guys Excitement!

Who’s Closing???

This subject fuckin rocks….sorry about the intro..but it is SO fitting… Here we go… Server or Cook (we don’t discriminate) awakens mid – afternoon ….cottonmouth, headache, blurred & bloodshot eyes, & mystery as to whom is next to them…. Yea…we can talk about it…because we have SURE AS HELL been there… If  you haven’t?….WELCOME to [...]

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A Miracle I Tell You!

Lately, we’ve been on the IVR-OSAT rant.  It is frustrating as operators not to be able to solve an issue when it happens!!!  True we should see it.  But if you are dealing with vendors, phone calls, inventories, schedules, interviews, hands on cooking, training, landscaping, window cleaning, district managers, unruly regulars, truly awesome regulars, power [...]

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No No NO!!!!

It is a crazy crazy industry that we work in.  The customers are “entitled” and lately I’ve noticed the same trend in the staff. “You want me to clean what?”  “Look, buddy!  I will not do that for what you pay me.” You know where I will go with this…Coach Carter style in a hurry.  [...]

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Restaurant Diplomacy

EVERY SINGLE DAY the opportunity presents itself… ALERT! ALERT! ALERT! We have breaking news for restaurant managers & customers…. Believe it or not, the manager of that restaurant you dine in…. Yes, that one!  The one you saw…& decided not to speak to… CARES ABOUT YOU HAVING A GREAT DINING EXPERIENCE!!! That individual does not [...]

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The Customer (Perception) Is Always Right

I did some traveling.  As you are aware, I like to talk about the operations of all the places I visit.  Today we discuss customer perception.  I was part of a party of 21 in an old time diner/grill in down town Minneapolis.  They did not accept reservations but luckily we were accommodated with one [...]

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It’s Beginning To Look a Lot Like Christmas

So, you chose to be a manager… Well, if you are into the holidays… you are making a poor life decision.  I always interview very hard. Informing the applicant about their holiday plans,  I MAKE THEM FOR YOU, is often the most enjoyable part of my interview. Even after that I still get the sob [...]

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Detail Walks…I Would Rather Be Shot!

Good times is what RTG loves to talk about, here we go…. Supervisor: Get your clipboard! Operator:  Yes sir (thinking…I sure wish he would find something to do) Supervisor: Let’s take a walk around your restaurant…. Operator: Yes sir (I wonder if I can fit his ass in that dumpster?) Supervisor:  Look @ your vents [...]

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Late Night Felt Like Main Meal Period

Strolling through the inner harbor in Baltimore last night my date and I (yes I have one from time to time) found ourselves hungry. Too much Irish beer? Perhaps. However, it’s 11 pm and most of the places have closed kitchens. We stopped by a place called Dick’s. We were greeted by a young lady. [...]

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Smoker Black Out In Baltimore

So I continue the adventure through the great mid east. Today’s meal was the Deli located on the first floor in Baltimore’s Tremonts hotel. This was located at 222 St. Paul Place. Now again I’m not talking about food. I’m talking about systems. Today’s system is the smoker’s black out. This is a common problem [...]

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Lee Lynns In Ellicott City Maryland

Ok, so I know I need a foursquare account to be down these days. Look truth be told I still read Theonion.com every day. I’m just your normal, cynical, crazy Round Table Guy. But there’s something different happening. This Round Table Guy is on Vacation and also marketing his E-book. While the other Round Table [...]

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