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Nazi Invasion

by Restaurant RoundTable Guys

Dear Gung Ho Nazi Whores,

Please quit residing in our restaurants. Your condescending attitudes towards your employees permeates one’s dining pleasure. Our server is pissed off because you threw a fit on her within an earshot of the dining room and in front of her colleagues. The cook who took up for her (that happens once in a great while) now is ready to walk because of what you told him. ”I can do your job better then you so shut the fuck up and tend to your calamari you dumb Dago” I believe it was.

This behavior is unacceptable. Of course, the server won’t call HR on you because she knows you will retaliate and cut her hours during the pending investigation. She doesn’t want to lose her 50 dollar shifts because she’s feeding her two kids and unemployed husband. Fortunately for you, she can’t find a job anywhere else.

Nazi girl- it is you and your fellow Nazis who are giving the rest of the food biz managers bad names. I suggest you go find a job in your field of education or lack there of. It would be nice if you’d actually go die in a structure fire. Instead of managing your restaurant you’ve managed to turn the whole atmosphere into a hell zone. No one wants to be there and they twitch when they arrive at work and see your Nazi car in the parking lot. That is very smart of you to park under the surveillance camera. You are wise beyond your years.

I know your day starts out rough and it’s easy to lose the ability to manage constructively. So, as a Round Table Guy I will give you some unsolicited advice:

Hold yourself to the same standards that you hold your people
Smile once in a while
Ask for things to be done like you are talking to a mammal
Thank people when they’ve done a good job (in front of others)
Coach people when they’ve done something wrong (in private)
Treat your co-managers with a little respect
Ask questions once in a while. You really don’t know everything you dumb bitch
Go out in the dining area once in a while and thank your customers and ask how everything is
Let the little things go. You just missed something big being an overbearing snatch

I wish you would also buy the book that put the Round Table Guys on the map. It’s on the right side of this website. If that’s too hard for you just click the word link. LINK

I hope you take this letter to heart and get on with your career. If you can’t fix it…stop the insanity and work somewhere else! Please and Thank You.

Warmly,

The Round Table Guys

We're every where!!!

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Random Post:
No No NO!!!!

by Restaurant RoundTable Guys

It is a crazy crazy industry that we work in. The customers are “entitled” and lately I’ve noticed the same trend in the staff.

“You want me to clean what?” “Look, buddy! I will not do that for what you pay me.”

You know where I will go with this…Coach Carter style in a hurry. Either way there is something else that is totally bothering me at this juncture.

Knowing you audience does not work anymore. With the ongoing trend of IVR, OSAT, employee surveys and the ever looming “big brother” surveillance it matters not who you know. I worked for a company years ago that preached “guard your words and actions.” It could not be emphasized enough.

Managers you think you know…but you don’t. You will know, however, when you are sitting in an arbitration hearing. You will feel a little uncomfortable when HR gestapo is beating you in the face with a phone book.

We’ve all seen the role playing videos in the past. We get half the story and we start assuming. Assume this! If you speak unprofessionally to your employee it will come up. It more then likely will come up publicly and with collaboration from the crew.

Finding a job is easy. Losing one these days is even easier.

Things that are automatic:

If you are thinking this...you probably are!

Doing the help is a no no
Yelling at the help is a no no
Getting involved with a team member personally is a no no
Telling off color jokes (while fun) is a definite no no
Fraternizing deliberately or not is a no no

Dickie Dimwit you will be dealt with accordingly just on this short list alone. We haven’t even touched the taboo iceberg yet.

This is not just for the guys by the way. Round Table Guys are proud to have so many women managers on our facebook fan page. Lately, women have been just as prone to scrutiny as their male counter parts.

The job is hard enough folks. Play nice. Make good choices.

Remember if you have something funny to say tell it to your buddy at the bar. Have your personality but keep it clean for Christ’s sake at work.

No NO No! Do not travel down the road of Job-Jumper Dude(ette).

For more on the Psyche of what it takes to be successful in this industry pick up our E-book!

Click on it. Buy it. Execute it! Learn from our No-No experience.

Later Gators!!!

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Customer Service…Yes CUSTOMER!!

by Restaurant RoundTable Guys

In today’s economy one can’t be too careful in whom they hire as ambassadors for their company.

One of the main functions of operators in our biz is the hiring process. What are things to look for???

Reliable transportation
Decent job history
A GREAT interview
Appearance
Is this person your next business partner?

The last one is my favorite quote from my once mentor and now fellow RTG. Is this person your next business partner? If you don’t think like this you are pissing away tons of training money. Let’s break it down shall we…

Reliable transportation: A bike is suitable. Lexus? Why the hell would he be working for you. Gung ho manager pay attention…We are typically not everyone’s first career choice. In the interview find out if Johnny has a way to work. It’s important.

DECENT Job History: If you are going to be job number 7 in the last two years then you are a stepping stone for job number 8. One of my favorite quotes from an old DM. ” Jim, you are not the cure to this person’s stability issue.”

“Coach, his interview was great…I think he’ll love it here”

“Jim, where is David?”, inquires my sarcastic, all knowing, fat headed, dick snot coach.

“Yeah, coach…he no called no showed on his 3rd day.”

Remember if he quit them with out notice you are next.

Great interview: If you are having to force the conversation then this lady may not be your next hostess. Is that ok? But she may make an excellent dish washer. Hire the right people for the right job.

Great Appearance: When a candidate shows up for an interview shirt with a NimRod t-shirt and a scruffy face you may not want to hire her. Seriously, if they can’t find one decent outfit to wear to the interview- fuck em. They don’t care enough about this job in the first place.

: Doesn’t care!

: Does Care

I have actually excused myself from an interview and told the Nimrod t-shirt bearded lady that I will never pursue her for employment. Be offended guys!!! Or don’t be shocked when they show up in front of your customers looking like they are searching for a sharpie and a piece of card board!!

Is this person your next business partner? 1 out 45 times he or she might be if you are lucky!

This is how you begin with customer service. Surround yourself with better then everyone elses people.

Here is a video on customer perception seen through the eyes of one of our favorite you-tubers Ms. Karen Alloy!!! Enjoy and go buy our BOOK…NOW! Please and thank you!

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SES MANIA RUNNING RAMPANT!!

by Restaurant RoundTable Guys

Self Entitled Shitbags are taking over with a vengeance!

You created the popularity surrounding this wonderful subject….

RTG sure hope you can handle your creation….

Let’s fuckin rock!…Hang on!…

This is gonna bring controversy to new level!

Up to bat 1st….

DISABLED SES

Self entitled begins in the parking lot dammit!

This famous SES is one of RTG’s all time favorites….

Famous for things such as getting fucked up on an 8 ball of blow & slamming into a tree @ the age if 18 & now disabled…

Amazingly…because I’m the manager on duty…it’s my fault?!

Disabled SES : “I am on a limited income…you charge too much here…I have to budget my money every month…

RTG Interpretation: Basically…I paid for your food when you came in the door through taxes (which this society seems to forget)…now you tell me I charge too much for something you never fuckin paid for…nor am I responsible for your coke issue…but I get to pay for it FOREVER! & I get the joy of you telling me how I “charge too much”…what a SES!!!

RTG thanks our disabled veterans…by the way…they never seem to have the same outlook as an SES.

SOCIAL SECURITY SES

Another wonderful pleasant loving individual whom usually starts out with “you are gonna be old one day”…..

This SES FIRMLY believes you owe them every fuckin thing! “where is my senior discount?”

RTG’s thinking is as follows… you are correct, RTG may make it to be old some day…but RTG won’t even have SS @ that fuckin point because the assholes in Washington don’t know how to run a self sustained system! For that simple reason…RTG honestly don’t give a FUCK that you want to bitch @ me about your “limited income”! Perhaps…just maybe…you should have saved more money when you actually worked & provided something useful for society…

EVERYTHING SUCKS HERE EVERYDAY SES

What the fuck???

Complete oxymoron? How does everything suck here everyday…yet your dumbass walks through those doors EVERYDAY….you live to torture me! Only response we have for this individual….don’t even look in their direction, because today is no different than yesterday…it doesn’t matter what you do! This SES & the entire world would be MUCH better off if they would just shoot themselves! Only problem with this is….they dam sure spend alot of $$$ with you & that pays the bills!

There is absolutely no answer for this SES…RTG have no idea how to understand this SES…but if you have worked this industry…you know this SES!

NASTY RESTROOM SES

Another fantastic SES!

This fuckin prick shits or pukes all over the wall or floor or sink in your restaurant & has the fuckin nerve to tell you “the restroom is dirty!” or “the toilet seat is broken!”

Well…your fat 400 lb ass had NOTHING to do with that?

RTG would LOVE to strangle this fuckin SES out!

If you are reading this & saying “no one ever does that!”….You are on the wrong blog…this is for the restaurant industry…we do have utility positions available to show you!

BRING MY OWN DRINK SES

RTG has made a decision….today we are going to take a farmer corn to feed hogs & buy the hogs @ a discounted rate when the time comes….

In addition…we are also going to have a house built & take the carpenter our lumber & tell him to build away…..

This is the attitude of this SES…they are or should be…working for the govt…how the fuck can we stay in business that way? It is a business…buy your drink @ the restaurant! This is how we make money! Wanna come in tomorrow? HELP us keep the doors open!

RTG has a great time venting about certain people prevalent in the restaurant industry today…..

BUT UNDERSTAND…..BECAUSE WE DO!!!.…CUSTOMERS ARE THE SOLE REASON YOU ARE ABLE TO TAKE CARE OF YOUR FAMILY!!

We are going on the attack of our own….restaurant operators….very soon!

Now it is time RTG & YOU have a word….

This site does not run for free! We are a business whom wants to stay in business! RTG has no interest in retiring from this site…BUT if you enjoy reading our blog…BUY OUR BOOK DAMMIT! Buy your Amazon & tunes, etc…through our links & banners!

We also have a tip jar to help us continue to make this happen…we want to be here tomorrow belting out this funny shit…ALLOW US!!

THANKS FOR YOUR SUPPORT!!

Pitch in!

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That Is What I’m Upset About

by Restaurant RoundTable Guys

So, lately we’ve brought to light the self entitled shit bag. One of the Round Table Guys had a moment of greatness breaking down the different variations of said SES’s. This article I dedicate to you out there in the food and beverage biz!

Aunt Bea is a Bitch!! Don't give her anything.

The too old and not dead yet self entitled shit bag likes to chime in on voice-mail surveys. I can see it now. Myrtle gets to restaurant. She gathers intel to report to the red hat chics so they can swarm later. She gets up from the table, passes a DRM and the lady who waited on her and gets to the push button door opener…

Myrtle jumps in her Plymouth (by jumps I mean hurries to the bat mobile parked in the blue space by the front door). She can’t wait to get home to use her new non-rotary phone.

Now, instead of telling the waitress, manager, dishwasher or even the table next to the other cocoon people she opts to call the survey at the bottom of the receipt. You know the one! Tell us how you feel and you will win $2000. Myrtle and the rest of the almost dead folk are confident that if they complain daily they could win that coveted prize.

The sad thing is…some know it all HR/Complaint Department goon relies on this crazy old lady for job security. I always say believe half of what you see and nothing that you hear. So, lucky us (managers and career f&b types) we get to hear the complaint as it is now part of our 3rd party guest survey deal. By the way, they are not guest!!!! Guest will tell you to your face if something is wrong. These “customers” are the self entitled nightmares we speak of…

So the day begins…

Managers and owners and corporate goons log on every day first thing. “Oh, boy! Can’t wait to hear what these self entitled shit bags said about me today!!” Luckily for me I mostly get compliments. But hey you all can’t be me.

I love the comments…
“The girl didn’t give me my free dessert and it was my birthday…That’s why I’m upset!!!”, the lady explains very curtly.

“I saw a cook not wash his hands after coming in from his cigarette break…That’s what I’m upset about”, Myrtle says.

“The cashier did not explain to me in great detail what all the signs were about with the “add on” special. It was noon and the manager wouldn’t give me the special even though I passed 8 signs and was offered by that person working the register and I didn’t buy the beverage necessary but my doctor told me to drink water only and …is this thing still on…Henry, I think the computer hung up on me…I told you these cell phones were the devil…Henry, Henry, Henry!!! Jesus H Christ wake up!!!” (real call)

...That is What I'm upset about!!!!!

I could go on and on. Managers and FOH people touch your tables please. Ask the questions and get the fuck up out of there so people can get to their phone so we can see how to improve our customer’s experience.

Customers, if a manager asks you how everything is…would you please be so kind as to TELL THE MANAGER RIGHT THEN? Your dumb phone call is going right back to the manager any way!! The manager will probably comp something and that is what it’s normally about isn’t it?

Enough on this version of the self entitled shitbag. Jeff is going to be coming up next with his least favorite SES. Stay tuned!!!

Check out our e-book all you up and comers. Also check all the links to the right. That’s how we get paid baby! Please and thank you.

Make good choices!!

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Hey, You! Hourly Employee…

by Restaurant RoundTable Guys

There is good news for customers and hourly employees alike. In the past two years Corporate America is looking at the sports industry as a business model.

In the eighties and and nineties food and beverage industry went the route of the New York Yankees. The big guys turned to free agency to build management teams. The problem with going with a “monster” type recruiting model is that it never ends.

Just like the sports teams the restaurants were filled with managers from all concepts.

“Here’s 50 large now go get ‘em tiger!” 6 weeks later manager goes to embark on a 14 month stint until his or her email box is filled with more opportunities.

The big difference…we don’t sign contracts and we don’t play exceptional ball in the last year of that non existent contract. We go where the money is and where that rose colored recruiter speech takes us.

Food and beverage and the sports world have figured it out. Simply put…get them while they are young.

Be the guy in red!!!!

The “farm” system is alive and well. As I mentioned earlier, customers and fans benefit from this. There is a sense of loyalty when you are raised and developed in a “system”

We have received really good testimonials from such hourly people turned “pro”. The testimonials come from our no nonsense e-book that we Round Table Guys wrote. This e-book will help you find that missing link. How to go from “meat” to “pro”.

We are happy to have all the already established managers aboard on Face Book and Twitter! We would like to invite you up and comers to join us too. Our Face Book link and Twitter link are on this page. Tell your food service friends to get with the program here at Restaurant Manager Secrets.

Oh, by the way…if you have listened to our debates or read how we go back on forth on discounting…my partner wins….we are now offering Restaurant Manager Psyche for $13.00 and I swear to Christ I will not lower that price so help me!!!! I love the e-book and partner guy thinks it would be better if it were in more hands of future operators as well as current ones!! What ever!!! Screw it. It’s now $7 bucks cheaper.

Have fun and make good choices. Oh, and if you refer the book after you buy it you get half! Now go like us on FB and tweet with us.

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This just in.

by Restaurant RoundTable Guys

I was out pa-rousing blogs (this is a daily ritual). I came across this one. I tweeted back and forth with the author and told her I am going to post a link. Here it is LINK . The story is a good server point of view one. So, after you comment there. Please send us your experiences in the email address we have below. We are looking to compile some of these stories for a juicy report.

Upcoming for the RoundTable Guys…

Have you noticed the “Farm System”. It’s getting more and more prevalent in management hiring. Hiring from within. We invite all of you up and comers to follow us here and on FB. Hopefully, we can help the servers and the cooks of the world move up into management a little easier.

Of course, I have to plug the book. We have it for sale now until black friday for $13.00

The Cure For the Accountability Challenged

If you are an operator or aspire to be one this book will help. This E-book is for all aspects of business accountability. By the way we do pay 50% for referrals.

I will be posting the new batch of testimonials in the coming weeks. If you have bought the book and would like to submit a testimonial you may email the RTG’s @ restauarantroundtablesolutions@gmail.com

More secrets and lessons coming your way. Of course in the eloquent way you are accustomed to receiving them.

Take care and make good choices!!

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PLEASE HELP!!!

by Restaurant RoundTable Guys

Today’s discussion will be quite entertaining for real operators, not so much for some customers….

First & foremost, please understand that RTG LOVE 99.5% of our customers.

You have enabled us to provide for a very nice lifestyle for our families & for this we say….

THANK YOU!!!

Now for the self entitled shitbag .5% of you ‘customers’ who should NEVER step foot in a dining establishment again…..

We shall refer to the self entitled shitbag as eloquently as we can…. SES from this point forward….

Being the wonderful polite gentlemen we are…. provided herein are solutions for the wonderful SES

SES are extremely unique, they come in many form & fashions…spreading joy to all with whom they come in contact with…

1. The ever famous “I’m mad as hell because I’m this old & not dead” SES

This fine species of customer is famous for dumbass comments like….there is too much salt in the green beans!

RTG: Why in the fuck would you care now? Smile & move on, this SES will not even remember they were complaining by the time the complaint is done.

2. The outstanding “I’m rich as fuck & you’re not because you work in a restaurant ” SES

This rich fuck is famous for dumbass comments like….there is too much carrots in the carrot cake

RTG: Those are for ramming up your ass! Just blow off this SES , they will be back. Who really gives a fuck what this filthy ass rich shitbag thinks? Catch them @ the gas station cleaning the mirrors, head lights & tail lights with the squeegee on their Beamer & tell them to SUCK IT!

3. The pleasant “I’m a complete asshole because I got my ass beat my whole life growing up” SES

This pleasant species usually has a nice polite shirt on like “FUCK OFF” …. He usually starts with ‘ This fuckin place’

RTG: Usually best to kick him out @ this point… it goes straight downhill from here, possibly costing you other great customers.

4. The extraordinary “I’m entitled to EVERYFUCKINTHING, don’t believe me? Just ask the government” SES

This excellent shitbag makes a living off ‘entitlement’ programs…. an absolute EXPERT @ spending your tax dollars & will not even tip you a penny of your money
We must take the time to analyze this SES correctly…you paid for the meal @ the register with your taxes…then gave them a meal…then the wonderful ‘guest relations’ team sends them ANOTHER FUCKIN meal…they are KILLING your biz!

RTG: We are extremely WRONG on our advice here….but we can’t help ourselves….Don’t give them shit!! Doesn’t matter if they yell, scream, bitch, call everyone in your organization…

5. We saved the best for last…the “I was in the food industry for 20 yrs” SES

This SHITBAG is always a real operator’s favorite!

RTG: Well ASSHOLE …when you are not moonlighting as a ‘food critic’ in your back yard grilling hot dogs… because you were fired or went out of biz (what’s diff?)….come back & tell ME how to run my operations if you do not mind…. because you…my friend are fuckin BRILLIANT!

Before you even think it…if you made it this far…you have spit your beer all over the screen…. or either you are mad as FUCK & cannot believe how rude & obnoxious these asshole RTG are….

NO SHIT! DUH! We are going to write ourselves up now….so don’t bother calling HR….

Rock On Baby!

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What Is The 30 Second Rule

by Restaurant RoundTable Guys

I am an expert on many things. I am an idiot on twice as many. One thing I know for certain is that people as a rule don’t have time to engage in chit chat.

My business partner was quoted the other day by saying a smile is today’s handshake. I believe for once I agree with him on something. A mild hiccup in my daily routine but so be it. Today’s consumer-customer-guest-transaction is not necessarily above having a conversation. Who has time for people they don’t know, aren’t going to know and most importantly don’t want to know? Sad times, sad times.

Tick, Tick, Move!!

I do have a theory that history repeats itself. One day we might get back to days of “Walnut Grove” but I believe that will happen after a nuclear disaster. Until that time, managers have a responsibility to offer the best possible eating situation for their customers. The servers who make it happen are the ones who have mastered the 30 second rule. This is a rule I have come up with. It’s like speed dating for the service industry. I like the servers to play the name game.

Typically, in all concepts a name tag or badge is worn by all those serving the masses. It’s hard to remember all of the customers’ names. I have a hard time doing it myself. In the 30 seconds I like a impromptu introduction, a brief synopsis of what’s good today, a great smile and the question at the end of all of this…”what’s my name?”. Server covers their name tag and the customer takes a guess. It makes them alert of their surroundings and maybe offers a little something different. It’s actually quite funny. I get Ben, John, Rick, Tom and finally I say stop, stop, stop! It’s Jim. The funny thing is that on their way out they normally say good bye Jim as they head to the door. I usually know their name from their credit card and give them a personal salutation as well. It seems personal. That is what matters…perception.

Let me elaborate…

We’ve all had “that” server. The one who views every table as a couch you might find in a psychiatrist office.

“Hi, my name is Judy! I’ll be your server today. Aww what a cute little boy you have there!! I had a cute boy once. He’s grown now and his name is Matt. Gosh how they grow up…you know? Matt just got married to a woman I can not stand!!! His grandmother died before I could paint the window sills!”

Judy needs to be trained or fired!! These people will probably leave a tip because they feel sorry for her. They will also tip their friends off to never step foot in your restaurant.

Take care of your customer as a personalized “business” transaction. They will appreciate your efficiency and tell everyone how well they were treated. They will also be happy that they were able to enjoy their companion. Remember…no one CARES!

Turn your tables and provide good CUSTOMER service. That is all.

In 30 seconds you should establish that you are not a vending machine. You are an expert in your restaurant and you offer your expertise in advising your customers. You also establish that your customer can trust you not to waste their time. Y0u are here to serve them that is why you are in the service industry. Server guy and girl out there…again… no one cares! Appearances are everything.

Johnny and Maggie may leave with the warm an fuzzies but Ben and Ruth are waiting in the lobby.

Go get’em tiger! You are going to make $35 an hour at this rate. As your manager I am proud of you for making all these customers feel like guest. Keep up the good work.

To find out more on how to successfully mentor the home grown manager or to tell us your story. Fan us on Facebook.

Managers you may find very useful info in our E-book Restaurant Manager Psyche

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Warning! Alert! Alert!

by Restaurant RoundTable Guys

Over the next couple of decades RTG (roundtableguys) are going to discuss some real restaurant manager secrets. We only ask that you real operators don’t take us too seriously. Unless you do.

We always pride ourselves on our “real” look at our coveted industry. We have decades of experience and for some unknown reason we are still shocked from time to time.

The best part of the coming chapters of this site…we want to hear your stories and takes.

Have fun. Don’t forget to join us on facebook and interact with other operators there as well.

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Being a Hooter’s Girl is Stressful!!

I am in complete shock on how stressful a Hooter’s girl is!!! From waxing to singing birthday songs these girls have it rough!!! Go tip your Hooter’s girl!! How many Round Table Guy’s work or have worked at Hooter’s? Remember “Guy” is not gender specific as it pertains to our members.

Read and get on with you life →

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